Terms of service

Terms of Service

DIY Printz
Dimelo 2Live LLC d/b/a DIY Printz
Website: www.diyprintz.com
Last Updated: January 1, 2026

These Terms of Service (“Terms”) govern your access to and use of www.diyprintz.com (the “Site”) and any purchases, services, memberships, custom production, printing, transfers, artwork submissions, SMS programs, or other offerings provided by DIY Printz (“DIY Printz,” “we,” “us,” or “our”).

By accessing the Site, creating an account, placing an order, uploading artwork, using our Gang Sheet Builder, submitting a production file, approving a proof, purchasing a membership, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, do not use the Site or purchase products or services from DIY Printz.

1) Company Information

DIY Printz is operated by Dimelo 2Live LLC, doing business as DIY Printz and www.diyprintz.com.

DIY Printz operates as a commercial printing and production facility providing transfer printing, garment decoration, customized products, and related production services.

2) Eligibility and Use of the Site

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order, create an account, purchase a membership, or enter into a transaction with DIY Printz.

You agree to use the Site only for lawful purposes and in accordance with these Terms.

DIY Printz may refuse service, limit services, terminate accounts, hold orders, or cancel orders where permitted by law, including in cases involving:

  • Suspected fraud;

  • Chargeback abuse;

  • Payment disputes;

  • Policy abuse;

  • Prohibited or unlawful content;

  • Intellectual property concerns;

  • Threatening, abusive, or disruptive conduct;

  • Production limitations;

  • Safety concerns; or

  • Violations of these Terms.

3) Accounts, Accuracy, and Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring under your account.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for reviewing all order information before submission, including:

  • Billing information;

  • Shipping information;

  • Pickup information;

  • Product selections;

  • Quantities;

  • Sizes;

  • Colors;

  • Artwork;

  • Gang sheets;

  • Production files;

  • Print dimensions;

  • Placement;

  • Production options; and

  • Special instructions.

DIY Printz is not responsible for errors caused by incorrect information submitted by the customer.

4) Products and Services Overview

DIY Printz offers products and services including, but not limited to:

  • DTF Transfers;

  • DTF Gang Sheets;

  • UV DTF Transfers;

  • Transfer printing services;

  • Custom Printed Apparel;

  • DTG printing;

  • Embroidery;

  • Sublimation;

  • Customized Products;

  • Promotional products;

  • Marketing and print goods;

  • Blank Products;

  • Digital Products;

  • Memberships; and

  • Other commercial printing, decoration, and production services.

Certain products are customized or made-to-order and may enter production shortly after payment, file submission, proof approval, or order submission.

Because of this, cancellation, modification, refund, return, and reprint options may be limited.

5) Order Acceptance, Pricing, and Payment

A. Order Acceptance

Submitting an order constitutes an offer to purchase.

DIY Printz reserves the right to accept, decline, review, limit, hold, or cancel an order for any reason permitted by law, including:

  • Payment issues;

  • Suspected fraud;

  • Incorrect pricing;

  • Website errors;

  • Inventory problems;

  • Artwork concerns;

  • Prohibited content;

  • Intellectual property concerns;

  • Production limitations;

  • Incomplete information; or

  • Violation of these Terms.

An automated order confirmation does not necessarily mean an order has entered production or that every submitted file has been manually reviewed.

B. Pricing and Errors

Prices, discounts, promotions, shipping rates, production options, availability, turnaround times, and product specifications may change without notice.

If a pricing, listing, shipping, discount, calculation, or website error occurs, DIY Printz may correct the error, contact the customer, or cancel the affected order and issue an appropriate refund where applicable.

C. Payment

Payment is due at the time an order is placed unless other payment arrangements have been expressly agreed to by DIY Printz in writing.

Orders may not enter production until payment has been successfully processed.

D. Taxes

Customers are responsible for applicable taxes, duties, and fees unless a valid exemption has been accepted where required.

6) Production, Proofs, and Customer Approvals

Where a proof is offered or provided, the customer is responsible for carefully reviewing it before approval.

This includes reviewing:

  • Spelling;

  • Grammar;

  • Names;

  • Numbers;

  • Dates;

  • Artwork;

  • Placement;

  • Sizing;

  • Layout;

  • Orientation;

  • Quantity;

  • Color expectations;

  • Design elements; and

  • Overall content.

Once a customer approves a proof or otherwise authorizes production, the customer accepts responsibility for the approved specifications.

Changes requested after approval may:

  • Be unavailable;

  • Delay production;

  • Require additional charges;

  • Require replacement products or materials; or

  • Require a new order.

If no proof is provided, production will be based on the files, artwork, product selections, options, and information submitted by the customer.

Unless specifically stated otherwise, standard online DTF Transfer and Gang Sheet orders do not include a manual artwork proof or professional prepress review.

7) Artwork, File Submission, DTF Transfers, and Gang Sheets

A. Commercial Print Production / Print-Ready Files

DIY Printz operates as a commercial print production facility and commercial transfer print house.

Unless graphic design, artwork preparation, file correction, prepress preparation, or another artwork service has been specifically purchased or expressly agreed to by DIY Printz in writing, online orders are produced using customer-supplied files.

Standard online DTF Transfer and Gang Sheet orders do not include manual:

  • Artwork resizing;

  • Graphic design;

  • Artwork alteration;

  • Image editing;

  • Repositioning;

  • Background removal;

  • Color correction;

  • Vectorization;

  • Image enhancement;

  • Transparency correction;

  • Spelling correction;

  • Layout correction;

  • File rebuilding;

  • Spacing correction;

  • Artwork cleanup;

  • Resolution enhancement; or

  • Other creative or technical artwork preparation.

Customers are responsible for submitting files that are complete, properly prepared, correctly sized, and ready for commercial production.

DIY Printz has no obligation to identify, repair, alter, resize, or correct problems within customer-supplied artwork.

B. Customer Responsibility for Submitted Artwork

The customer is solely responsible for reviewing and confirming all submitted artwork and production files.

This includes, but is not limited to:

  • Final print dimensions;

  • Artwork dimensions;

  • Resolution;

  • Image quality;

  • Transparency;

  • Background removal;

  • Artwork orientation;

  • Rotation;

  • Placement;

  • Spacing;

  • Gang sheet layout;

  • Duplicate artwork;

  • Missing artwork;

  • Cropped artwork;

  • Spelling;

  • Names;

  • Numbers;

  • Dates;

  • Quantities;

  • Colors;

  • File format;

  • Design proportions;

  • Fonts;

  • Logos;

  • Graphics;

  • Image quality; and

  • Suitability for the intended application.

Submitting an order constitutes the customer's authorization for DIY Printz to manufacture the product using the files received.

A file successfully uploading to the Site, appearing within a preview, passing an automated website check, being processed by the Gang Sheet Builder, or being accepted by our ordering system does not mean DIY Printz has confirmed that the artwork is correctly prepared.

DIY Printz is not responsible for customer-created artwork or file errors.

C. DTF Transfers and Gang Sheets

DTF Transfers and Gang Sheets are commercial print products manufactured using customer-supplied digital files.

Gang sheets may generally be submitted through:

  1. The DIY Printz Gang Sheet Builder or another available automated layout tool; or

  2. A completed gang sheet uploaded directly by the customer.

Regardless of the submission method, the customer remains responsible for reviewing the complete gang sheet before submitting the order.

DIY Printz does not manually rebuild, resize, rearrange, proofread, repair, or otherwise edit customer gang sheets as part of a standard online order.

D. Gang Sheet Builder and Automatic Layout

The DIY Printz Gang Sheet Builder is an automated production tool designed to assist customers in arranging customer-supplied artwork within a selected gang sheet.

The Gang Sheet Builder is not a graphic design service, professional artwork-preparation service, or manual prepress service.

Depending on the tool and selected options, an automatically generated gang sheet may position, arrange, rotate, space, nest, or reorganize files to fit the available gang sheet area.

Customers must review the final gang sheet and verify:

  • Artwork;

  • Sizes;

  • Quantities;

  • Positioning;

  • Orientation;

  • Spacing;

  • Repeated images;

  • Missing images; and

  • Overall sheet layout.

The gang sheet shown or generated by the system should be treated as the production layout submitted by the customer.

E. Replacing Files in an Automatically Generated Gang Sheet

If a customer replaces, removes, changes, or substitutes an artwork file within an automatically generated gang sheet, the Gang Sheet Builder may update, regenerate, reflow, reorganize, reposition, or re-nest the gang sheet to fit the files currently contained within the selected sheet.

This process is performed by the automated builder.

It does not mean that DIY Printz employees manually resized, repositioned, redesigned, corrected, or edited the customer's artwork.

Replacing one file may affect the positioning or arrangement of other files within the automatically generated gang sheet.

After replacing any artwork, the customer is responsible for reviewing the entire regenerated gang sheet before submitting the order.

The customer should not assume that a replacement image will retain the exact previous position or layout of the file it replaced.

Submitting the updated gang sheet constitutes acceptance of the updated automated layout.

F. Customer-Uploaded Completed Gang Sheets

Customers who upload their own completed gang sheets are responsible for providing the final production-ready gang sheet.

DIY Printz generally produces the submitted file as supplied.

DIY Printz does not routinely inspect customer-uploaded completed gang sheets for:

  • Incorrect artwork dimensions;

  • Incorrect print sizes;

  • Incorrect quantities;

  • Duplicate artwork;

  • Missing artwork;

  • Incorrect spacing;

  • Incorrect orientation;

  • Low resolution;

  • Pixelation;

  • Blur;

  • Unwanted backgrounds;

  • Transparency issues;

  • Spelling errors;

  • Design errors;

  • Cropped artwork;

  • Incorrect proportions;

  • Incorrect color selections; or

  • Other customer-created layout or file errors.

The customer is responsible for making sure the uploaded completed gang sheet is the correct and final file intended for production.

G. Incorrect Gang Sheet or Artwork Submitted

If a customer discovers that an incorrect gang sheet or artwork file was submitted, the customer must immediately send the corrected complete production-ready file to:

sales@diyprintz.com

The email should include:

  • The customer's name;

  • Order number; and

  • The corrected production file.

When replacing a completed gang sheet, customers should submit the entire corrected gang sheet, rather than individual artwork files unless DIY Printz specifically requests otherwise.

Sending an email or replacement file does not automatically stop, pause, cancel, or modify an order.

A replacement file may only be substituted when:

  1. DIY Printz receives the corrected file before the affected product enters production;

  2. Production has not already occurred; and

  3. DIY Printz confirms that the replacement can be made.

Customers should obtain confirmation from DIY Printz that a corrected file has been received and can be used.

Because transfer orders may enter production quickly, DIY Printz does not guarantee that artwork or gang sheets can be changed after order submission.

If production has already begun or has been completed using the originally submitted artwork, the customer remains responsible for the original order.

Printing a corrected file may require:

  • A new order;

  • Additional payment; and/or

  • A new production turnaround.

H. No Manual Resizing, Editing, or Alteration of Standard Online Transfer Orders

DIY Printz does not manually resize, redesign, reposition, rebuild, correct, enhance, or otherwise alter artwork submitted through standard online DTF Transfer or Gang Sheet orders unless an artwork service has been separately purchased or expressly agreed to in writing.

Customers should not assume DIY Printz will correct an issue simply because that issue may appear obvious.

Production employees are responsible for commercial printing and production.

They are not responsible for determining:

  • What size the customer intended;

  • Where the customer intended artwork to appear;

  • Whether wording is correct;

  • Whether artwork should contain a background;

  • Whether a logo should be larger or smaller;

  • Whether a customer intended a different quantity;

  • Whether spacing should be changed;

  • Whether colors should be changed; or

  • Whether the customer intended a different design.

Failure by DIY Printz to identify a customer-created artwork issue does not transfer responsibility for that artwork issue to DIY Printz.

I. Gang Sheet Width and Automated Production Processing

DTF gang sheets are produced using a 22-inch-wide roll, subject to applicable printable-area limitations and equipment requirements.

Customers are responsible for submitting artwork and gang sheets within the dimensions required for the product ordered.

Production equipment, RIP software, or other automated production systems may perform technical processing required to manufacture a submitted file.

Where automated software must proportionally process or scale a file to comply with equipment limitations, that automated technical function does not constitute manual artwork editing or confirmation by DIY Printz that the customer submitted the correct dimensions.

Customers remain responsible for their intended final artwork size and production dimensions.

J. Resolution, Transparency, and Artwork Quality

Customers are responsible for submitting production-quality artwork.

Common file problems include:

  • Low resolution;

  • Pixelation;

  • Blurry images;

  • JPEG compression;

  • Incorrect transparency;

  • Unwanted backgrounds;

  • White backgrounds;

  • Incorrect color profiles;

  • Improper dimensions;

  • Improper proportions;

  • Thin or unreadable details;

  • Poor-quality source images; and

  • Incorrect file formats.

Printing does not increase the quality of the original file.

Low-quality artwork may produce low-quality transfers even when the printing equipment performs correctly.

A transfer reproducing characteristics contained in the customer's source artwork is not considered a DIY Printz production defect.

K. Color Expectations

Colors displayed on phones, tablets, computer monitors, and other screens may differ from printed transfers.

Variations may result from:

  • Screen calibration;

  • RGB-to-CMYK conversion;

  • Ink characteristics;

  • White ink;

  • Film;

  • Powder;

  • Curing;

  • Substrate color;

  • Press conditions;

  • Equipment settings; or

  • Other normal production variables.

Exact screen-to-print color matching is not guaranteed unless a specific color-matching service has been expressly agreed to.

Minor color variation does not automatically constitute a production defect.

L. No Automatic Proof or Prepress Review

Unless a proof, prepress service, artwork review, or file-preparation service is specifically offered, purchased, or expressly provided by DIY Printz, customers should assume that DTF Transfer and Gang Sheet orders will proceed using the files submitted without manual artwork review.

DIY Printz may occasionally identify an apparent file issue and contact a customer as a courtesy.

This does not create an obligation to:

  • Inspect every file;

  • Inspect every gang sheet;

  • Identify every artwork error;

  • Check every print dimension;

  • Proofread every design; or

  • Contact customers regarding every possible production concern.

Failure to identify a customer-created file problem does not make DIY Printz responsible for that problem.

M. Customer File Errors Are Not Production Defects

Customer-submitted file problems are not considered DIY Printz manufacturing or production defects.

Examples include:

  • Incorrect artwork;

  • Incorrect sizing;

  • Incorrect quantities;

  • Incorrect gang sheet layouts;

  • Missing artwork;

  • Duplicate artwork;

  • Low-resolution artwork;

  • Pixelation;

  • Blurry artwork;

  • Incorrect spelling;

  • Incorrect names;

  • Incorrect numbers;

  • Incorrect dates;

  • Unwanted backgrounds;

  • Transparency issues;

  • Cropped artwork;

  • Incorrect orientation;

  • Incorrect positioning;

  • Incorrect proportions;

  • Incorrect colors contained within the source file;

  • Customer acceptance of an automatically generated layout;

  • Failure to review a regenerated gang sheet after replacing artwork; or

  • Submission of an outdated or incorrect production file.

Orders affected by customer file errors are not eligible for complimentary reprinting solely because the customer later discovers the error.

N. DTF Transfer and Gang Sheet Customer Acknowledgment

By uploading artwork, uploading a completed gang sheet, using the Gang Sheet Builder, replacing artwork in a generated sheet, or submitting a DTF Transfer or Gang Sheet order, the customer acknowledges and agrees that:

  1. The artwork and production files are customer-supplied;

  2. The customer is responsible for reviewing the complete production file;

  3. The customer accepts responsibility for artwork dimensions, layout, content, quality, quantities, and preparation;

  4. DIY Printz is acting as a commercial print producer;

  5. DIY Printz is not acting as the customer's graphic designer or artwork-preparation provider unless separately agreed in writing;

  6. Automated Gang Sheet Builder functions are not manual alterations performed by DIY Printz;

  7. Customer-created artwork or layout errors are not DIY Printz production defects; and

  8. Production may begin using the submitted file once the order is accepted.

8) Custom Printed Apparel

Custom Printed Apparel includes garments that are:

  • Printed;

  • Decorated;

  • Embroidered;

  • Heat pressed;

  • DTF printed;

  • DTG printed;

  • Screen printed;

  • Sublimated;

  • Labeled;

  • Tagged;

  • Packaged; or

  • Otherwise customized according to customer instructions.

Because Custom Printed Apparel is made-to-order, sales are generally final once:

  • Payment is processed;

  • Production begins;

  • Artwork is approved;

  • Blank garments are ordered; or

  • Customization is performed.

A. Customer Responsibility

Customers are responsible for confirming:

  • Garment style;

  • Brand;

  • Color;

  • Size;

  • Quantity;

  • Artwork;

  • Placement;

  • Print dimensions;

  • Print method;

  • Decoration method;

  • Spelling;

  • Design; and

  • Production instructions.

Garment colors, print colors, thread colors, textures, sizes, and appearance may vary due to manufacturer differences, dye lots, production methods, material composition, screen displays, and normal manufacturing tolerances.

B. Returns and Refunds

Custom Printed Apparel is generally not eligible for return, refund, or exchange because of:

  • Incorrect customer sizing;

  • Incorrect artwork;

  • Customer-approved proof errors;

  • Incorrect customer information;

  • Buyer preference;

  • Buyer's remorse;

  • Minor color differences;

  • Low-quality customer artwork; or

  • Events outside DIY Printz's reasonable control.

If DIY Printz verifies that a manufacturing or decoration error occurred due to DIY Printz, we may provide an appropriate remedy such as:

  • Reprint;

  • Repair;

  • Replacement;

  • Store credit; or

  • Other remedy.

Refunds are not guaranteed and are reviewed individually.

C. Restocking Fee

If DIY Printz approves a cancellation, return, or manufacturer-related return involving eligible blank or uncustomized products, a 21% restocking fee may apply.

The restocking fee may cover:

  • Processing;

  • Administrative time;

  • Handling;

  • Payment processing costs;

  • Supplier charges; and

  • Manufacturer return expenses.

Payment of or eligibility for a restocking fee does not automatically make an order eligible for return or cancellation.

Printed, embroidered, decorated, altered, worn, washed, used, or special-order goods may remain non-returnable.

9) Copyright, Trademark, and Prohibited Content

A. Customer Ownership and Authorization

Customers represent and warrant that they own or have lawful authorization to use all artwork, graphics, logos, photographs, names, trademarks, designs, and other content submitted to DIY Printz.

This includes:

  • Brand logos;

  • Licensed char